Cruise Shore Excursions at up to 60% cheaper than the cruise lines

Want more help?  We can help with advice and experience please call us on 023 8098 3000 and we'll be happy to be of service to you.

FAQs

 

  • Is there a risk I'll miss my ship if I don't book through the cruise line company?

 

and will have you back to the ship in plenty of time prior to sailing. Our travel partners are professionals – selected for their local knowledge, reliability and great value for money. If for reasons beyond our control, for time, No. We guarantee to get our customers back in time for your cruise ship’s departure.  
All of our tour operators and organisers are fully aware of the ship's departure road accidents etc. We will take you to your next port of call at no extra cost to you.example

 

Are you members of any organisations?

 

Yes, we are members of ABTA (Association of British Travel Agents), number Y343X, ASTA and ACTA.


How do I receive my confirmation and my excursions/activity vouchers

When you book your tours online you will
?receive email confirmation of your booking.  Your vouchers with full joining instructions will be emailed to you 28 days before your departure. If you require your shore excursion vouchers earlier than 28 days prior, please email our vouchers department who will assist you in your request - vouchers@cruisingexcursions.com

What happens if my ship doesn't port at the destination?

If your ship doesn't port at the destination where you have booked your excursion, due to bad weather or any other reason, we will offer you a full refund or arrange an alternative excursion in another port of your choice.

When do I pay?

If your excursion is due to take place outside of 12 weeks from today’s date, and you would like to take advantage of our low deposit, then please select deposit only. Your card will then only be debited 25% deposit of your total excursions booked. Balance is payable 12 weeks before the date of the tour. If you are travelling within 12 weeks of  
departure of your first tour, then full payment is required at point .

When should I reserve my shore excursions?

You will be charged the currency you have selected.
Which currency will be charged to my card?

You are able to pay a deposit in order to secure your reservation. The deposit required will be advised at the time of quotation; with the balance payable 12 weeks prior to departure. For more information on group bookings please email groups@cruisingexcursions.com

Can I make group bookings?

of booking.recommend

 

to book your excursions as early as possible to get the best price. Our most popular excursions often sell out quickly, so we would suggest you book your space early to give you the best chance of reserving your first choice in each of the ports.  

How close to departure can I reserve my shore excursions?

Subject to availability up to 7 days prior to the tour date. Within 3 days we may be able to help – please call our experienced late booking team – we are open 24 hours a day, 7 days per week.  We have numerous free phone/
toll free telephone numbers on our website which can be found on our homepage.  We advise to give as much notice as possible in order to get your shore excursion vouchers to you.  Your shore excursion vouchers will give you the start time of all of your tours so it is important you take these with you.

What is a ?

We can create a bespoke tour for you and your group. We can refine tour itineraries, times and durations as well as include specific requests, so if there is something you would specifically like with your tailor-made tour, we can request this for you. If you need further information on this please call our sales team, we are open 24 hours a day, 7 days per week.tailor made tour

Where do I go to join

Full and clear joining instructions are provided on where to go and at what time. We also include contact details if for any reason you are unable to meet up with your guide.  This will be clearly displayed on your shore excursion vouchers which will be emailed to you approximately 28 days prior to travel.

How much should we tip?

Tips and gratuities are not included and are not compulsory, I meet on the cruise?

Subject to availability we are more than pleased to assist. If you have booked a private tour, for example for 4 people and the vehicle size reserved is for 8 passengers then you will be able to add up to 4 passengers to your private tour. Please note that the extra 4 passengers will need to pay for the non-transport aspects of the tour, such as entrance fees and meals (if included).

Can I change my reservation?

If you need to amend or cancel your reservation, please contact our guest service team on 0044 (0)1543547102 or email us at guestservice@cruisingexcursions.com. If you have made your booking via a travel agent, please contact them to amend your booking.?however if you had an exceptional experience this is your way
of saying thank you, you did a fantastic job.

Can I
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Can I cancel my reservation?

We are more than happy to work with travel professionals. You can register online here

Do you work with travel agents?

Yes. Included with your tour or activity joining instructions will be the telephone number of the local tour organiser / local guide, this will be clearly displayed on your shore excursion vouchers.

Will you give us a local telephone number for the tour organiser / local guide?

Yes. Many of our tours and activities offer child reductions. Please refer to individual excursions. Infants aged under 2 on the date of the tour can travel on a parent's lap and are not charged on specific tours.

Are child prices available for the tours?

Yes, but please be aware that if you cancel within 2 weeks of departure you will be charged the full amount of your
Alternatively call us on 0044 (0)1543 5471090044 (0)1543 547109 or email traveltrade@cruisingexcursions.com to speak to our sales team on how you can register with cruising excursions.tour..

Are there any minimum age requirements?

For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years cannot participate without a parent or guardian. A few of our tour organisers may allow an unaccompanied minor on a tour if a waiver is signed by the parent or guardian in the operator's presence. Please refer to individual tours for any restrictions.

What do you recommend for physically challenged passengers?

We have a number of tours that are suitable for physically challenged passengers, please refer to the individual excursion for more details.

Transportation on some excursions may be able to accommodate collapsible wheelchairs when stored, however motorised wheelchairs are often too large and we would recommend you reserve independent transportation for your convenience and comfort.

If you require any further assistance, please call us on our free phone telephone numbers listed and our representatives will be able to suggest suitable excursions.

Please contact us immediately on the number provided 0044 (0) 1543 547 110, some tours are not able to wait for late passengers.

What do I do if I am running late?

ships can go through different time zones; some cruise ships keep the time zone from their departure port. All our excursion start times are local time, if you are unsure of this please check with the concierge deck on board.Sometime

What is the difference between ship time and shore time?

If you are unhappy with any element of your excursions, please send a detailed email regarding your experience to support@cruisingexcursions.com within 28 days of your return. Once received our customer support department will look into all points raised and will get back to you within 28 days.

I am unhappy with the tour, what is the procedure?

Please check with your guide on the day, we recommend that you only bring items that you will need.

Can my belongings be left on the bus if we get off? 

of booking, this will allow our partners to made any necessary arrangements, if we are not informed of your allergy/dietary requirements may not be mettimeFor allergy/dietary requirements please put this in the special request box at

or my dietary requirements?caterMy tour includes a meal, can they

and want to do their own thing, we provide transport to a convenient drop of point and full information on the agreed pick up point and time for the return journeyguide,We offer a selection on “on your own” tours for customers who don’t require a

What is an “on your own” tour?

your luggage will be safely stowed on the transportation.tourThis tour can commence from the port, your hotel or the airport, you will then go on the advertised tour and be dropped off at the port, hotel or the airport depending on the tour and go reserved.  During the

What is a tour and go?

we will require the dimensions of the wheelchair, whether this is foldable and also the weight of the wheelchair.transportationIn order to ensure we provide the correct

If we require specially adapted vehicles for our tours what information do you require?

along the way so all of our customers will be aware at the beginning of the toursrest roomsOur guides will point out all

How many people are on the essential collection tours

Our essential collection tours are very popular and it is always important to reserve these tours as soon as possible. Generally, the tours have around 20-40 passengers, although this can be as low as 2 people or as high as 50 people (this depends on the cruise ship)

If we did not want to book a group tour but would like to join a smaller tour what would you recommend?

We have an excellent selection in the majority of cruise ports for our customers to join the 'small group discovery tours', the maximum capacity is generally 20 passengers, but some of our smaller vehicles are based on 8 passengers per tour.

Can we request the front seats on the coach?

Yes, we can put special requests on all reservations, we will try our utmost to ensure these special requests are adhered to. We are not able to guarantee you will be allocated the seat you have requested

Can we choose a time that we want the tour to start?

Yes, we can request this for you, some tours do have specific start times but we will do our best to get the start time requested.

Is there a dress code for the tours?

In some of the destinations a dress code will be required, please refer to each tour individually on our website

Do we need to take local currency on the tours?

If you are looking to purchase souvenirs, food and beverages it is always worth taking some small change in local currency.